LatitudePay
Submit a request

Send a request

Please choose the reason for your request

Please be aware that under the Privacy Act we will only be able to contact a person who has been authorised to act on the behalf of the account holder. If you are not authorised, the account holder will need to complete an Authority to Maintain form & send it back to us.

Do you have insurance on your account?

Claiming is easy

You can submit a claim online

In the meantime, you can still apply for Hardship assistance, whilst you make an insurance claim.

Your application is approved in principle. Confirmation of our decision will be provided to you in writing within the next 14 days.

If there is an outstanding balance on your account, this balance will need to be paid before you can submit this form and close your account. You can view your account balance within the Online Service Centre or the Latitude app.

You can view your account balance within the Online Service Centre or the Latitude app. You cannot close your account whilst there is an outstanding balance.

All third-party insurance will be cancelled (e.g. CreditLine Loan Protection, AIG or Westpac).

Reward Points must be redeemed before the closure is finalised.

Please submit your request via the Latitude Help Centre.

You will receive SMS confirmation once this has been completed. Please continue to make payments until you receive confirmation.
If you wish to reinstate your direct debit you will need to contact us.
If the direct debit is suspended, we retain your bank details on the account and can be removed if requested.

You will receive SMS confirmation once this has been completed. Please continue to make payments until you receive confirmation.
If you wish to reinstate your direct debit you will need to contact us.

You will receive an SMS to advise you that your document is ready
Once you receive the SMS, it will direct you to the Latitude Financial Services website, under the discover heading, click on the 'secure documents' link (located at the bottom of latitudefinancial.com.au)
Enter your reference number provided in the SMS
Your password will be your date of birth (DDMMYYYY)
You can download, save or print the document

You will have to call to reset your PIN; dial General Enquires number for your product and request a PIN change via the IVR once you’ve received confirmation of card activation.
A list of our products general enquiry numbers can be found on our contact us page: https://www.latitudefinancial.com.au/contact-us/

Once you receive confirmation of your card activation your old card will be cancelled and can no longer be used.
Please destroy your old card.
Update any service providers with recurring payments with your new card details.

We will be cancelling the card associated with the fraudulent transaction. A new card will be issued and can take 7-10 business days to arrive. Please populate the fields below.

Please also complete the Transaction Dispute Form here

A temporary password will be sent to the email linked to your Online Service Centre

Your username will be sent to the email linked to your Online Service Centre

Your username and a temporary password will be sent to the email linked to your Online Service Centre

If you are not yet half way through your original loan term, an early termination fee of $300 will be included in your payout figure.

We can’t raise a dispute while the transaction is pending. Please contact the store where the purchase was made or wait for the transaction to post to your Online Service Centre before disputing.

Please send certified copy of power of attorney if you have not provided it previously.

Please also complete an Close Account Form

Please also complete a Reduce Credit Limit Form

We will not complete a payment allocation for you today.

We will not complete a payment allocation for you today

Be aware, we automatically allocate your payments towards the plans incurring/due to incur the highest interest. If you change this, you may have outstanding balances when your interest free periods expire and incur additional interest. Do you wish to proceed?

If you would like the maximum please write ‘Max’.

Date of interest free purchase
If you would like the maximum please write ‘Max’.

Date of interest free expired
If you would like the maximum please write ‘Max’.

If you would like the maximum please write ‘Max’.

Date of interest free purchase
If you would like the maximum please write ‘Max’.

Date of interest free expired
If you would like the maximum please write ‘Max’.

External Credit Reporting Bodies

Verify your identity with a credit reporting body

Latitude is required by the Anti-Money Laundering & Counter-Terrorism Financing Act 2006 to verify my identity before providing me with a product or service.

By acknowledging this statement, I agree I have read this information and allow Latitude to provide personal information about me to credit reporting bodies to enable verification of my identity.

Personal information that Latitude may provide to the credit reporting body includes:

My full name
My address
My date of birth

I understand that in addition to the circumstances described in the privacy consent, my personal information will be used by the credit reporting body and by Latitude to assess whether the information provided by Latitude matches the information held about me by the credit reporting body for the purpose of verifying my identity. I also understand that use of my personal information in this way does not constitute a credit check or impact my credit standing in any way.

The credit reporting body may inform Latitude as to whether the personal information provided is a full or partial match with information held by it. Latitude cannot rectify any discrepancies but will advise me by letter or email and provide contact details of the credit reporting body where I can confirm my details.

Verification with a credit reporting body is the fastest way to establish your identity however, Latitude offers alternatives, for anyone not wishing to use their personal information held at a credit reporting body. We will attempt to verify you using alternative electronic verification means.

Australian Government Document Verification Service

Checking your identity with the Australian Government's Document Verification Service (DVS).

The DVS is a national online system that allows organisations to compare an individual's identifying information with a government record.

More information about the DVS is available on their website.

By submitting your details on this page, you agree that:

You're authorised to provide the details; and
You understand the details will be checked against records held by the Issuer or Official Record Holder.

If you answered no to the above, we will attempt to verify you via alternative electronic means, which will include a biometric check.

Please note this will involve checking your information against other non-consent databases (e.g. the Electoral Roll) and through OCR labs, which will perform a facial recognition check using your identification document.

If the ID is different to the Information provided on the application, then we will update the application and another Credit check may occur which may change the outcome of the application.

For further information on how we use, store and disclose your personal and credit information, please refer to our Privacy Policy at www.latitudefinancial.com.au/privacy

As it appears on your identity document

For drivers licences please provide an image of BOTH the front and back of your drivers licence

Please note: To protect the privacy of accounts, details such as Name, D.O.B, Email, Mobile and Place of last purchase must be provided and be accurate to the details in your LatitudePay account. We cannot discuss account information if this is not provided or incorrect.

If your request is urgent, please contact us on 1300 557 787 and selection option 2, from 9AM to 5PM on Monday - Friday.

For us to verify your identity you must supply consent to one of the identity checks on this page.

You cannot consent to a check with the External Credit Reporting Bodies or the Australian Government Document Verification Service when you have checked the 'No consent to credit reporting body or Australian government verification services' checkbox.

You must either provide the details of your Australian drivers license or your Australian passport if you consent to a Identity check with The Australian Government's Document Verification Service.

Please upload a document

This request cannot be submitted