Lisa

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Activity overview

Latest activity by Lisa
  • Lisa created an article,

    What’s the catch?

    No catch! If approved, this payment option allows you to pay over 10 weekly instalments, and you will only pay the purchase price over this period, if you pay on time. If you miss one of your sched...

  • Lisa created an article,

    Feeling down?

    We recognise financial difficulty can be a contributor or consequence of mental health issues. If you or a loved one are struggling from a mental health issue, find help with one of the organisatio...

  • Lisa created an article,

    Need help with expenses?

    Utility bills Having trouble with your bills, not enough money to go around? If you're finding it tough to pay your bills, give your utility company a call as they may be able to assist. You can fi...

  • Lisa created an article,

    How do I get a copy of my credit report?

    LatitudePay obtains information from Experian Australia during your application.  You can request a free copy of your credit report, if your application for LatitudePay was declined in the past 90 ...

  • Lisa created an article,

    What if my complaint is not resolved?

    We know that sometimes things don’t go as well as they should and problems arise. If this happens to you, please let us know. Simply click the envelope below to send us an email. If you believe...

  • Lisa created an article,

    How can I make a complaint?

    We know that sometimes things don’t go as well as they should and problems arise. If this happens to you, Please let us know. Please talk to us first, once we are aware of your concern we will take...

  • Lisa created an article,

    Can I speak to someone?

    You sure can!   We can chat from 9am -7pm Monday to Saturday (AEST). Simply click on the button above or call 1300 557 787. If you don't want to wait on the phone, or need to reach us outside of ...

  • Lisa created an article,

    Can I send LatitudePay an email?

    Of course!  Just click on the envelope below, and tell us what you need and we'll get back to you as soon as we can!   

  • Lisa created an article,

    Why am I still being charged when I have returned my purchase?

    LatitudePay can only process a refund on your account when the retailer has approved your return and refund in line with their returns and refunds policy. This process can take time, particularly i...

  • Lisa created an article,

    What if my refund goes to a cancelled card?

    When we process a refund, the bank doesn't let us know if the card has been cancelled, it's really between you and your bank. When we process a refund to a card that has been cancelled, the funds ...