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Latest activity by Paul
  • Paul created an article,

    What’s the catch?

    No catch! If approved, this payment option allows you to pay over 10 weekly instalments, and you will only pay the purchase price over this period, if you pay on time. If you miss one of your sched...

  • Paul created an article,

    Feeling down?

    We recognise financial difficulty can be a contributor or consequence of mental health issues. If you or a loved one are struggling from a mental health issue, find help with one of the organisatio...

  • Paul created an article,

    Need help with expenses?

    Utility bills Having trouble with your bills, not enough money to go around? If you're finding it tough to pay your bills, give your utility company a call as they may be able to assist. You can fi...

  • Paul created an article,

    How do I get a copy of my credit report?

    LatitudePay obtains information from Experian Australia during your application.  You can request a free copy of your credit report, if your application for LatitudePay was declined in the past 90 ...

  • Paul created an article,

    What if my complaint is not resolved?

    We know that sometimes things don’t go as well as they should and problems arise. If this happens to you, please let us know. Simply click the envelope below to send us an email. If you believe...

  • Paul created an article,

    How can I make a complaint?

    We know that sometimes things don’t go as well as they should and problems arise. If this happens to you, Please let us know. Please talk to us first, once we are aware of your concern we will take...

  • Paul created an article,

    Can I speak to someone?

    Sure can! But we don't want you waiting on the line for long. Drop us a quick note by clicking the request icon below and our support team will get back to you.    Click on the button above or call...

  • Paul created an article,

    Can I send LatitudePay an email?

    You sure can! Just click on the envelope below and tell us what we can help you with. Our online support is available 6 days a week and we'll get back to you quickly. Alternatively you can chat wit...

  • Paul created an article,

    Why am I still being charged when I have returned my purchase?

    Once you have returned your goods, it is up to the merchant to determine if the goods were returned according to their returns and refunds policy. When the merchant accepts the return they will pro...

  • Paul created an article,

    What if my refund goes to a cancelled card?

    When we process a refund, the bank doesn't let us know if the card has been cancelled, it's really between you and your bank. When we process a refund to a card that has been cancelled, the funds a...