What are my LatitudePay credentials that I use to link LatitudePay to the Latitude App?
Your LatitudePay credentials are the email and password that you used to create and sign into your LatitudePay account. This may be similar to your Latitude App ID.
What should I do if I haven't received my SMS verification?
To ensure you receive your SMS verification during the account linking process you will need to make sure the mobile number associated with your LatitudePay account is up to date. If you have updated the mobile number, you will need to wait 24 hours to re-attempt linking your account.
Why can't I link another account in the Latitude App?
You can link multiple accounts to your Latitude ID. To do this, your personal details must be the same across your different accounts. We perform background checks on your stored details, so if there are any discrepancies in details between your accounts, you'll need to update these by contacting us.
For example, if you used an abbreviated name when applying for one account and not in the other, the details will need to align before linking with the Latitude App.
I have been locked out of SMS verification, what should I do?
If you enter the SMS code incorrectly three times, you will be locked out of your account. To unlock your account, please contact customer support at email@example.com or 1300 557 787.
Still having trouble linking your account?
If you are having trouble linking your account, visit our LatitudePay support page here.