We know that sometimes things don’t go as well as they should and problems arise. If this happens to you, please let us know. Once we are aware of your concern, we will take the appropriate steps. Simply click the envelope below and tell us what is happening.
We’ll investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative. You can review our Complaints policy here.
If your complaint is about a merchant or your purchases, please contact your merchant directly. For information about refunds, please see the below article.
If you want to make a complaint on a different Latitude product, click on the relevant product below: