We know that sometimes things don’t go as well as they should and problems arise. If this happens to you, please let us know. Simply click the envelope below to send us an email.
If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service, which independently resolve disputes between consumers and participating financial services providers.
Australian Financial Complaints Authority
The contact details for the Australian Financial Complaints Authority are:
Australian Financial Complaints Authority
GPO Box 3, Melbourne Victoria 3001
Australia
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au