LatitudePay will no longer be available from 11 April 2023.
Thank you for being a customer, we’ve loved helping you shop for life’s moments big and small, but we had to make the difficult decision to stop offering this service.
Here is what you need to know:
How long do I have to repay my balance?
Your current payment plan remains unchanged, please make sure payments are made in accordance with your Payment Plan Agreement.
Do I still need to pay off my plan?
Yes, you need to continue to pay off your plan. If you don’t you will incur late fees and it may impact your credit file.
Can I still make purchases?
You can continue to make purchases up to and including 11 April 2023.
Do I have to do anything to close my account?
Once you’ve made your last payment we will close your account, you won’t receive a notification.
If you no longer have an active plan, you can also close your account through the LatitudePay account page on our website.
What happens to the personal information you collected from me?
What if I can’t afford to repay in time?
If you need to speak to us about support, please contact our team here.
What happens to my existing hardship arrangement?
The arrangement you currently have in place continues to apply.
Can I still access my account?
You will still be able to login to your account to manage your payments. Once your last payment has been made, we will close the account.
What does this mean for your other products?
We continue to offer our other long-standing products – View our product offerings here.
My account has been closed. Can I re-open my account and shop until 11th April?
You will not be able to re-open or re-activate your account. As we will no longer be offering these products, we have made the decision to not reopen any closed accounts.
I think I’ve received a message about LatitudePay/LatitudePay+ in error. I don’t have an account.
If you do not have a LatitudePay/LatitudePay+ account with us anymore, then you can disregard the email. The email may have been sent to you because you either had an Lpay account previously, or applied for an account in the past. We apologise for the error and inconvenience.